​If You Have Questions,
We've Got Answers

There are a few steps, and it will differ depending on where you live and what ID you hold..... but don’t worry, we will guide you every step of the way. HOLDERS of 2 Israeli IDs: If you hold two Israeli IDs, you can complete the whole process online by registering here Please note the process can take 5-10 minutes to complete. Once completed, your details will be reviewed and once approved there will be a digital document sent to you to sign online. HOLDERS of other ID’s: If you DO NOT hold two Israeli ID’s, you can start the process by visiting here Once completed, one of the following will need to be done; If you HAVE met an Israeli Lawyer, and they have seen your IDs, they will be able to complete a form for us to verify your ID. We will then send you a document called a Beneficiary Declaration, which you can complete and we will collect from you. If you HAVE NOT met an Israeli Lawyer, then we will need to meet you face to face. This can either be done at our offices, or we will arrange to send someone to meet you. We have representatives all over the world, so this is not an issue. Once the meeting takes place, we can have your account opened within 48 hours.

To set up your account, you’ll need to provide two government-issued photo IDs. If you're transferring funds from a business entity or trust, additional ID documents will be required. Our onboarding department will guide you through the process and let you know exactly what’s needed.

If you have two forms of Israeli ID, the registration process can be completed online. If not, we’ll need to meet you in person with one of our KYC representatives, either overseas or in our Jerusalem or Ramat Gan offices.

You can find IsraTransfer's wire details in our online portal, available on both desktop and mobile app versions. Simply navigate to the menu and select the section labeled "Our Bank Details." Here, you’ll find the wire information you need to provide to your bank to send funds. You also have the option to download the details as a PDF file.

You cannot create a joint account, since accounts can only be opened under one name. However, you can establish a Power of Attorney (POA) to grant someone else access to your account. Even with a POA, the account will remain solely in your name.

A FATCA form stands for Foreign Account Tax Compliance Act and is a foreign tax declaration form and needs to be completed for all clients who hold funds at financial service institutions.We cannot open an account for you if this form is not completed.

If you hold a social security number/you are a US citizen/hold a US passport/green card holder, you need to select that you are a USA tax resident.

We accept transfers via wire transfer. Clients will refer to the instructions on the online portal account (once you have opened an account). On the menu, accessible on any page there is a section called ‘Our Bank Details’. On this page you will see the wire details you will need to give to your bank in order to send funds to us. There is also the option to download them as a PDF file.

The time it takes for IsraTransfer to receive your funds can vary based on several factors beyond our control. Generally, you can expect us to receive the money you send by the next business day. However, please note that even after we receive your funds, there may be a waiting period for the bank to approve and clear them.

Yes, you may send funds from a joint bank account.If the account is not in the name of husband and wife, we may ask for more supporting documents.

Once your funds arrive they will initially be viewable to you via our online portal as ‘pending’. Once the funds have been by the bank, you will receive a confirmation email.

Yes, someone else can send money to IsraTransfer on your behalf. However, it's essential to consult with your account manager to discuss eligibility and the necessary supporting documents for the transfer. While this is possible, there are various situations where the transfer may not be accepted by our bank. For instance, receiving funds from a first degree relative is generally acceptable, however, receiving money from a friend can be more complex.

Yes, there are certain countries from which we cannot accept funds or to which we cannot send funds. Additionally, there may be other restrictions in place for associated countries, and these can change over time. If you have any doubts or questions, please consult your account manager for confirmation. For more details about countries and territories considered to be at risk, please refer to Section 15 of our Terms and Conditions here - https://isratransfer.com/terms-conditions/

Once the funds have arrived and cleared in our US account, they will be accessible through the IsraTransfer online portal. From there, you can easily convert the funds to shekels and transfer them to your chosen beneficiary.

IsraTransfer will only allow clients to convert money that has been received AND cleared by the bank. Any funds that are shown as available in the IsraTransfer portal are available to convert.

The name of the beneficiary should be IsraTransfer Ltd. When money is received to our bank account we receive a SWIFT message, this details the name and address of the sender, the sending bank and the amount transferred. If the funds are being sent by another person, please be in touch with your account manager to give them the details of the sender, so we will know to allocate them to your account. Please note if IsraTransfer is not listed as the beneficiary, it may result in delays or even the return of the funds to your account.

The process generally takes one to two business days. However, every case is individual in nature. This is why we request that your documents are approved prior to making a transfer.

To clear your funds, the required documentation will depend on the specific transaction and your individual needs. We recommend reaching out to your account manager for tailored guidance. Generally, we will need documents that verify the source of your funds, such as a tax return, property contract sale, investment savings documents or a CPA letter.

Source of Funds documents are required to comply with stringent banking regulations. These measures are in place to prevent money laundering and ensure transparency in financial transactions. As a financial service provider, we are responsible for verifying the origin of the funds to maintain a clear understanding of their source and meet regulatory requirements.

You can trade your funds by logging into the IsraTransfer portal on either your desktop or our mobile app. Once logged in, from the side menu, click on 'Convert' and follow the on-screen instructions to choose the currency you want to sell or buy. You'll receive a quote, and you can either accept it or refresh for an updated exchange rate.

The exchange rate we display to you already includes our fees and is based on the mid-market rate at the time of the trade. You can check the current mid-market rate by visiting a site like xe.com.

Client Portal trading hours Monday-Thursday: 09:00 – 20:00 IST Friday: 09:00-14:00 IST Telephone trading hours Monday-Thursday - 09:00-18:00 IST *Please note there is no trading on Sundays.

Yes, we email you a copy of your trade confirmation after the trade has been completed. You can also view and download these on the IsraTransfer portal.

No, once you have converted your funds we are unable to cancel the transaction.

The interbank or mid-market rate is the rate at which banks trade between themselves. Individuals are unable to trade at this rate. Our aim is to get your exchange rate as close as possible to the interbank rate.

The "Sha’ar Yetzig" is the official representative exchange rate published by the Bank of Israel. It is posted on their website Monday to Thursday at 3:30 p.m. (UTC+02:00) and on Friday at 12:15 p.m. This rate represents the interbank rate at that exact time. View more on the Bank of Israel website here - https://www.boi.org.il/en/economic-roles/financial-markets/exchange-rates/ However, it's important to note that the interbank rate fluctuates every few seconds, so the rate can differ just minutes or hours after the Sha’ar Yetzig is published.

To wire your funds, you'll first need to have your documents approved by our compliance department to clear the funds. Once this is complete, you can access the wire instructions under the ‘Our Bank Details’ section in the IsraTransfer portal. You’ll then need to contact your bank to initiate the transfer. Some clients can complete the process entirely online, while others may need to call their bank for assistance.

Yes, you can make payments to a third party. However, supporting documents may be required. In some cases, there may be reasons we cannot complete the transfer. We strongly recommend discussing any third-party payments with your account manager before initiating the transfer to ensure everything goes smoothly.

As part of our regulation, we have to report every transfer we make which includes the ID details of the person receiving the money. In the case of a payment to a vendor, we also have to check their tax status, which is why we may ask for an invoice in order to make the payment.

You cannot use our service to send donations directly. However, we can transfer the funds to your Israeli bank account, and from there, you can make the donation to your chosen recipient.

This is someone who also benefits from the funds that you send to IsraTransfer. For example: If you send funds to a son or a daughter, they are beneficiaries of your funds. Please note, we may need supporting documentation to explain their relationship to you.

Yes, via a Zahav transfer. You will need the Zahav number of the recipient in order to place a request (this is also referred to as an IBAN number). Please note, a Zahav transfer will incur a 70 NIS fee,andmust be requested before 12.30pm on any working day in Israel (Sunday-Thursday). Once it is sent, it arrives in the receiver's bank within an hour and cannot be cancelled.

An IBAN is an International Bank Account Number. It contains details such as the country, the bank, branch number and account number in one field of information.In Israel, this is also called a Zahav number.

You will receive a confirmation email. You can also check the status of your funds via our portal.

When you create a recipient, and add their details,if you enter an email address and/or phone number, they will receive either an email and/or SMS notification.

The transfer can be cancelled if the funds haven’t been released. We recommend that you contact us immediately in the event that you need to cancel a transfer.

Yes, as part of our service, clients may transfer funds abroad from Israel. There are certain documents that will need to be completed in order to do this. Please reach out to your account manager before making a transfer to ensure we can assist.

A "Shovar" is a type of payment used when purchasing a new-build property, serving as a guarantee in case the developer goes bankrupt. To make a Shovar payment, we need the original Shovar voucher, which we take to the bank to have stamped. Once you provide the Shovar, you can request the payment through our portal by navigating to the main menu, clicking 'Send' and selecting 'Voucher.'

Yes, we can pay these on your behalf. We need to receive the tax voucher in order to make the payment.

We can prepare a bank check for house contract purchases only.

Browse the Portal & Mobile App questions on this page, or contact your account manager for tailored guidance.

Shortly, we will be adding a series of instructional videos so please check back soon.

Exchange rate quotes on the portal are valid for 30 seconds before they refresh. The quote can refresh up to four times, after which you'll need to request a new rate.

Once you have confirmed a conversion it cannot be cancelled.

Yes, any conversions you make over the phone will appear in your history. All completed trades associated with your account will be listed in your conversion history on the main page of the portal.

Yes, you can add multiple accounts that you wish to send funds too. You may add them to the list of recipients. Navigate to “Recipients” on the main menu, use the “Add recipients” button.

Currently, there is no option to download a complete list of your trades. However, you can view your full trade history on the main page under the ‘All Activity’ section. If you need details about a specific trade, you can download that information by clicking on the particular conversion.

Balances are available via the portal home page. This will show your available currency balances.