IsraTransfer
Online Portal FAQ

IsraTransfer adheres to Anti Money Laundering (AML) and Know Your Client (KYC) requirements, our registration requirements are bound by Israeli regulations. We cannot transact with anyone who does not register and fulfill the above requirements.

There are a few steps, and it will differ depending on where you live and what ID you hold..... but don’t worry, we will guide you every step of the way. HOLDERS of 2 Israeli IDs: If you hold two Israeli IDs, you can complete the whole process online by registering here Please note the process can take 5-10 minutes to complete. Once completed, your details will be reviewed and once approved there will be a digital document sent to you to sign online. HOLDERS of other ID’s: If you DO NOT hold two Israeli ID’s, you can start the process by visiting here Once completed, one of the following will need to be done; If you HAVE met an Israeli Lawyer, and they have seen your IDs, they will be able to complete a form for us to verify your ID. We will then send you a document called a Beneficiary Declaration, which you can complete and we will collect from you. If you HAVE NOT met an Israeli Lawyer, then we will need to meet you face to face. This can either be done at our offices, or we will arrange to send someone to meet you. We have representatives all over the world, so this is not an issue. Once the meeting takes place, we can have your account opened within 48 hours.

You cannot create a joint account, since accounts can only be opened under one name. However, you can establish a Power of Attorney (POA) to grant someone else access to your account. Even with a POA, the account will remain solely in your name.

To set up your account, you’ll need to provide two government-issued photo IDs. If you're transferring funds from a business entity or trust, additional ID documents will be required. Our onboarding department will guide you through the process and let you know exactly what’s needed.

If you have two forms of Israeli ID, the registration process can be completed online. If not, we’ll need to meet you in person with one of our KYC representatives, either overseas or in our Jerusalem or Ramat Gan offices.

If you hold a social security number/you are a US citizen/hold a US passport/green card holder, you need to select that you are a USA tax resident.

You can find IsraTransfer's wire details in our online portal, available on both desktop and mobile app versions. Simply navigate to the menu and select the section labeled "Our Bank Details." Here, you’ll find the wire information you need to provide to your bank to send funds. You also have the option to download the details as a PDF file.

A FATCA form stands for Foreign Account Tax Compliance Act and is a foreign tax declaration form and needs to be completed for all clients who hold funds at financial service institutions.We cannot open an account for you if this form is not completed.

The portal is there to help manage all transfers, trades and information associated with your account. It has been created to make the customer experience better by having full control of your account.

Yes very much so. Some of the security features are listed below... SSL Technology: This protects your information by making sure only the right people can see it and keeping it safe during transfer. Session Cookie: This is like a temporary key that remembers you for a short time but doesn't store your username or password. Secure Server: Your information is stored in a special server that has extra protection that is built to manage malicious activity. Reliable Storage: Your data is saved on strong, safe disks that work together to make sure it's always available. Backups: Your data is copied and saved in another place very quickly, so if something goes wrong, we still have all the important information.

Yes we do! You can find us on the Google Play store or the Apple App store. Simply search for IsraTransfer. Links are here: Apple App Store Google Play Store

We have created a number of videos to help guide you. Please visit the link below: Video Portal Guide

Your username is the email address you used to register your account.

When you first download our app, if you have face id/fingerprint recognition turned on, it will prompt you whether to allow it for this app. If you do not have it turned on for your device you will need to look up how to turn it on for your particular device

Yes we do! You can access this via the blue bubble button on the bottom right of the screen.

Push notifications you will receive are in order for you to confirm a transfer.

Balances are available via the portal home page. This will show your available currency balances.

On the menu, accessible on any page there is a section called ‘Our Wire details’.On this page you will see the wire details you will need to give to your bank in order to send funds to us.There is also the option to download them as a PDF file from this page.

You can access the trade money screen by selecting ‘Convert’ from the menu. Once in the convert section you initially need to choose what currency you want to ‘sell’ and what currency you wish to ‘buy’. Then proceed to enter the amount you wish to sell (alternatively enter the amount you wish to buy) and then press ‘Get Rate’. An exchange rate will be displayed, also with the calculation of how much you are selling and buying. To accept this, and complete the conversion you need to tick the box to agree the terms and press continue. This will then take you to a screen that summarizes your conversion. You can also view our video explaining the process here

Click on the ‘send’ button in the navigation bar in order to initiate a transfer. Please remember, you can only make a transfer after you have converted funds.

When you initiate a transfer, there is a section on the screen that asks to upload a document. You can also add your attachments and all documents by clicking on the ‘more’ tab, then ‘upload documents tab’.

Yes, you can add multiple accounts that you wish to send funds too. You may add them to the list of recipients. Navigate to “Recipients” on the main menu, use the “Add recipients” button. You can also view our How to video here

Yes, if you have more than one bank account in your name you may save them all in the portal. However, please be careful to choose the correct one when you make a transfer.

Click on the recipients button in the navigation bar. This will take you to a page which displays all your current beneficiaries. In order to create a new beneficiary click on the “add new” button.

There is no separate user for a POA. However, your POA can contact us via phone/email for further assistance.

Exchange rate quotes on the portal are valid for 30 seconds before they refresh. The quote can refresh up to four times, after which you'll need to request a new rate.

Once you have confirmed a conversion it cannot be cancelled.

Yes, any conversions you make over the phone will appear in your history. All completed trades associated with your account will be listed in your conversion history on the main page of the portal.

Currently, there is no option to download a complete list of your trades. However, you can view your full trade history on the main page under the ‘All Activity’ section. If you need details about a specific trade, you can download that information by clicking on the particular conversion.

On the menu, accessible on any page, there is a section called ‘Send’. From the drop down options, please select ‘Property Voucher’. You will then be prompted to choose whether you want to pay for a voucher that you have given us, or one that you will provide. Once selected, follow the instructions regarding the amount you wish to pay.

Yes. In order to delete a recipient, please go to recipients in the navigation bar. Then select the recipient you wish to delete. Once selected there should be an icon that looks like a trash bin that you can click on to delete the recipient.

Click on the “forgot your password” button and you will receive an email to the email address connected to your account. https://isratransfer.my.site.com/it/ForgotPassword

If your password reset isn’t working, please check the following: Verify Your Email Ensure that the email address you entered exactly matches the one you registered with. Even small errors, like an extra space, can cause issues. Switch Devices If you’re trying to reset your password on a mobile device, please try again on a computer instead for better compatibility. Use the Google Chrome Browser If you are using a computer, please make sure you’re using Google Chrome for the best experience. Check Your Spam Folder You should then receive a password reset email shortly. If it doesn’t appear in your inbox, check your spam or junk folders. If you’ve followed these steps and still don’t see the reset email, please contact us for further assistance. We’ll be happy to guide you get your account reset as soon as possible.

You can change your phone number via the settings section of the portal. It will ask you for your previous number and will send you a One Time Password (OTP) to verify it.

The portal will automatically log you out if inactive for 15 minutes on a desktop. On the mobile app when you close it, you cannot get back in without re-entering your password or using biometrics (face id or fingerprint). Alternatively, click on the person icon at the top left of the page and then select ‘Log out’.

IsraTransfer is licensed and regulated by the Capital Market, Insurance and Savings Authority, license number 57488. We report directly to the Anti Money Laundering Prohibition Authority, and we adhere to all “Anti Money Laundering” (AML) and “Know Your Client” (KYC) requirements. View our license here

USD$10,000(or equivalent currency) is the minimum amount we can accept.

There is no maximum transfer amount. However, your supporting documentation will need to be approved in order for funds to be cleared by the bank.

When you send money directly to a bank in Israel, you typically incur fees: to receive the funds, to convert funds, a spread on the exchange rate. In contrast, IsraTransfer does not charge receiving or conversion fees, and we offer a more favorable exchange rate than traditional banks, allowing you to maximize your funds.

Yes, you may set up a Power of Attorney (POA) to assist you in operating your account. In order to do this, please contact your account manager who will assist you in setting this up.

This is done in order to protect your account againstunauthorized access, and we follow recognized industry standards. This is our commitment to your personal information and the security of your funds

Yes, we have an online chat on our website and also when you log into the portal, during office hours.

The interbank or mid-market rate is the rate at which banks trade between themselves. Individuals are unable to trade at this rate. Our aim is to get your exchange rate as close as possible to the interbank rate.

The "Sha’ar Yetzig" is the official representative exchange rate published by the Bank of Israel. It is posted on their website Monday to Thursday at 3:30 p.m. (UTC+02:00) and on Friday at 12:15 p.m. This rate represents the interbank rate at that exact time. View more on the Bank of Israel website here However, it's important to note that the interbank rate fluctuates every few seconds, so the rate can differ just minutes or hours after the Sha’ar Yetzig is published.

No, we do not exchange cash. We only accept wire transfers.

Unfortunately, we do not cash checks.

We support all major global currencies, for example, USD, AUD, CAD, CHF, DKK, GBP, HKD, NZD & EURO. Contact your account manager before you make a transfer to ensure we are able to assist you with your currency.

Thereis no interest accruedon accounts at IsraTransfer.

Sunday-Thursday -9:00-18:00 IST Trading hours Client Portal trading hours Monday - Thursday - 09:00 – 20:00 IST Friday - 09:00-12:30 IST Telephone trading hours Monday-Thursday - 09:00-18:00 IST *Please note there is no trading on Sundays.

We have two offices: Ramat Gan: Beit Gibor Sport, Derech Menachem Begin 7, Floor 32 Jerusalem: King George 20, Level 2

You can contact us via phone, email, Whatspp or live chat (online). Email: info@isratransfer.com Phone: Israel: 074.701.8887 US: 212.444.9054 UK: 020.8819.9839 Canada: 647.724.4152

Please click here, where you can enter information regarding your complaint.

A FedWire transfer is a method of transferring funds from one account in the USA to another account in the USA. A FedWire is normally received by IsraTransfer the same day it is received. Your US bank will probably charge a small fee to make this type of transfer. (This fee is normally less than wiring the money internationally, and more expensive than an ACH transfer). All US banks should be able to make a FedWire for you.

ACH stands for Automated Clearing House. It is a method of transferring money from one US bank account to another US bank account. Not all banks will offer this method of transfer. An ACH transfer is normally free of charge from your bank, BUT it can take up to 4 days for IsraTransfer to receive your money.

NO. We cannot stress this point enough. As described above they are different methods of transferring money within the US, they take different amount of time for us to receive the money and the cost is different.

The fee is imposed by your US bank, and differs from bank to bank. You will need to check with your US bank to confirm the costs.

In most cases, we can help transfer money to you from abroad, although it depends on the reason for the transfer. Please speak to one of our experts to get a specific answer for your unique case.

When we receive foreign currency to our account, the bank always sends us a copy of the accompanying SWIFT message, detailing the amount received, the name, address and bank of the sender.

The exchange rate displayed when you request a conversion is your net exchange rate. This is calculated using the mid market rate minus the agreed commission deducted by IsraTransfer.

Yes, all conversions, including those made not using the portal will appear in your Conversion History.

We deduct a percentage from the interbank rate. The percentage we take depends on the amount that you are transferring.

We use the interbank rate at the time we speak with the client, this rate is moving every few seconds. We then deduct the agreed percentage to calculate the clients exchange rate.

Rates fluctuate every few minutes. Once you call us, we will quote you the exact transfer rate, show you how it’s calculated and how much money you will receive.

If you have signed up for notifications you will receive an SMS/email message. Notifications can be set up in “Edit My Profile,” accessible by clicking your name found in the top right corner of the screen when logged into the portal.

Generally transfers can not be cancelled, however, please contact the office immediately and we will endeavour to place a stop on the transfer.

As an existing client of IsraTransfer you should be used to how the process works. There is NO change in the process of converting your money or any delay in you receiving your Shekels in Israel. The ONLY difference is you are sending money to IsraTransfer locally in the US rather than making an international transfer.Once we receive your money in our US account, your money will be available to convert via our online portal.

Yes, we are able to convert your funds and wire to another country, as long as the funds originate from a bank account in your name and will be wired to a bank account in your name (i.e not to a third party). If you wish to wire to a third party, a special tax document will allow us to make the transfer, please call us for further information . Due to the bureaucracy and high charges associated with these transfers, the minimum amount is 40,000 NIS.

You may do this, however, IsraTransfer will review the request before any transfer can be processed. Please note that extra documentation may be required, and acceptance is at IsraTransfer’s sole discretion.

In order to pay an invoice we require a copy of the invoice. The invoice must contain on it the company number of who you are paying.

On the menu, accessible on any page, there is a section called ‘Send’. From the drop down options please select ‘Tax Voucher’. You will be prompted to enter the amount of the voucher, and upload a copy to pay (if you have not given it to us previously). We will then make the payment at the next available time we can.